Build a Top-Ranking Online Reputation for Your Restaurant

Improve Rankings and Establish Trust and Authority for your Restaurant

Talk with an Online Reputation Management Expert

Restaurants in the United States have an average profit margin of 5%, an average employee turnover of 75%, and a 17% failure rate in the first year of operation. High food costs, hiring, training, and retaining staff; onerous taxes; and a dizzying array of federal, state, and local laws are just several of the many challenges facing restaurants today — and that Review Management for Restaurants was before COVID-19.

It’s enough to make any restaurant owner lose their appetite.
Most of these challenges are out of your control, but you can still manage your reputation.

90% of guests research a restaurant online before visiting or making a reservation.

92% of diners read restaurant reviews.

A positive online reputation is the most effective way to attract new customers to your restaurant and generate new revenue.

A study by Harvard Business School found that a one-star increase in a restaurant review can lead to a 5 to 9% increase in revenue, which can result in anywhere from $50,000-90,000 in additional revenue for a $1M/year business.

ReviewTrackers research found that 33 percent of diners wouldn’t eat in a restaurant with an average online rating lower than four stars on review sites like Yelp, TripAdvisor, Facebook, or Google.

Customers are 46.7% likely to leave a review after a bad experience at a restaurant. Reviews matter.

Online reputation management for restaurants involves a strategic combination of marketing, public relations, legal, and search engine optimization (SEO) strategies to promote, protect, and defend the online image of individual restaurant workers or a restaurant's reputation.

Whether you’re looking to attract individual customers, skilled labor, or anything else, if you have negative content about your restaurant showing up in online searches or review sites, you’re losing more business than you’re gaining.

According to the Local Consumer Review Survey for 2022, 87% of buyers are going online to begin their research. If they don’t see positive online reviews, positive mentions, or a positive reputation—they’ll keep looking.

Ensuring your restaurant ranks highly on Google search results and has a positive brand image is critical to winning customers.

Your company's online reputation can significantly impact your ability to employ quality workers and affect employee retention.

Online reviews, mentions, and recommendations matter to prospective customers and potential and current employees looking to secure work.

Monitor

We Monitor all relevant reviews posted for your business on the most relevant business review and complaint sites every day.

We also focus on monitoring automotive review sites, including Google Reviews and Yelp.

Outreach

We provide Review Outreach services to your existing customers. We target those individuals who have had a positive experience with your restaurant and direct these customers to leave reviews on the most visible online review sites so they can have maximum impact.

We use proprietary systems and strategies to contact your best customers of past and present to request more high-rated reviews on your behalf, allowing your business to quickly catapult towards a stellar online review profile.

Response

We also provide a Response to all relevant reviews by our team of experienced online reputation management professionals. This personalized service allows us to act as a representative of your restaurant to acknowledge and recognize positive reviews and escalate and resolve problems posted online in an effort to convert negative customer reviews to positive reviews.

97% of customers read responses to reviews — not just the reviews — when determining where to buy, and 71% of consumers are more likely to use a business that responds to reviews.

We can even share positive reviews (e.g., 4* or higher on Facebook and/or Twitter).

Reporting

We provide monthly reporting with detailed metrics so you know who is reviewing your company, when they are reviewing, what they are saying, and where they are posting their reviews so you can identify and respond to trends and allocate advertising and marketing resources accordingly.

We can set alerts daily, weekly, or monthly upon request and change these settings easily.

We can even share positive reviews (e.g., 4* or higher on Facebook and/or Twitter).

• BBB Reviews
• Citysearch
• Consumer Affairs
• Customer Lobby
• Demandforce
• eKomi
• Facebook Reviews
• Foursquare
• Glassdoor
• Google My Business
• Yellow Pages (US & Canada)
• Yelp

• Insider Pages
• Judy’s Book
• Kudzu
• MerchantCircle
• PissedConsumer
• PeopleClaim
• ResellerRatings
• SuperPages
• TripAdvisor
• Trustpilot
• Yahoo! Local

Do not underestimate the power of a phone call. 

When addressing a complaint on Yelp or Google, a phone call from a manager to the disgruntled customer can have a tremendous impact in turning a customer service debacle into a triumph. We are all inundated with emails and a phone call can really stand out.

Respond to feedback online when appropriate. 

Know when to respond immediately and when to remain silent. 

What you say online can and will be used against you. 

We often see owners and managers responding defiantly or defensively. Neither is an effective review management strategy.

Clients and customers do not expect perfection. Nothing is more suspicious than a restaurant with only five-star reviews.

What customers want to see is that the management is engaged in the complaint resolution process and are committed to excellence, not infallibility. 

Some of the most successful brands on Yelp make a point to respond to all feedback within 24 hours of posting. 

This makes a powerful impression!

Monitoring is essential to effective online reputation management for restaurants, but it is only the beginning of an effective online reputation management strategy.

A crucial component of online reputation management is suppressing negative content and promoting positive content – whether it is reviews, local or national news stories, blog and influencer posts, or social media.

We know how the restaurant industry operates and what is important to highlight to gain greater control and influence.

Our strategies are proven to boost rankings and gain attention.

We use marketing, public relations, legal, and search engine optimization (SEO) strategies to promote, protect, and defend your restaurant's online image and reputation.

Reputation Rhino can help you identify the most effective ways to help you and your restaurant stand out online. That is typically promoting what makes your restaurant so unique!

Whether your menu, location, workers, brand, or whatever makes your business stand out, we ensure prospective customers know your restaurant is unique.

Reputation Rhino’s social media management and marketing program leverages the power of social media channels to get people talking (and saying good things) about your restaurant.

We work to change your image in your favor by highlighting your strengths and emphasizing positive feedback from past jobs and work. The best way to combat negative reviews is to accumulate as many positive reviews as possible and be sure to reply to every review you receive–positive or negative.

By suppressing harmful content, managing online reviews, and emphasizing the positive content about your restaurant, you can increase brand awareness and improve your image online to prospective employees and potential customers. Not only that, but with our proven methods, you’ll reach the top results in search engines, increase brand awareness, retain more skilled workers, repeat business, and so much more with a positive reputation.

Reputation Rhino is a New York online reputation management company that will help you generate positive press, monitor and manage reviews, manage your social media to engage prospective customers, and set up key communication and support strategies to produce an image that your restaurant can be proud of and furthermore, deserves. With our proven online reputation management, you’ll be able to: